Terms of Service

1. About us

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Po Umu Ltd ("Переезд по Уму", "we", "us") is a company registered in England and Wales, company number 12392198, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: pora@poumu.co.uk.

We are authorised to provide immigration advice and services by the Immigration Advice Authority (IAA reg. no. F202000160).

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2. These terms

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These terms apply to consultations and other immigration advice and services we provide to you. If we agree the scope of specific work with you in writing, that agreement and these terms apply together. If they conflict, the written agreement prevails.

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3. Our services

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• We provide immigration advice and services within the scope of our IAA authorisation, usually by video call, email and messenger. If your matter requires advice beyond our authorisation, we will tell you.

• Before any paid work starts, we confirm in writing what we will do and what it will cost.

• Our advice is based on the information you give us and on the immigration rules in force on the date we give it. Unless we agree otherwise in writing, we do not monitor rule changes or your matter after the service is completed.

• Our advice is given to you only, for your matter, and should not be relied on by anyone else.

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4. Your responsibilities

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You agree to:

• give us complete, accurate and honest information and genuine documents, including any previous visa refusals, immigration breaches or criminal convictions, and tell us promptly about any changes;

• tell us in good time about any deadline that applies to you, such as the expiry of your current permission;

• reply promptly to our requests for information or documents;

• obtain any certified translations and other documents required for your application, at your own cost;

• read our advice carefully, ask us if anything is unclear, and tell us if you decide not to follow it;

• check your application form and documents before you submit them, as you are responsible for their content;

• unless we agree otherwise in writing, submit your application yourself, pay any government fees and attend any appointments;

• comply with the conditions of any permission you are granted;

• if you give us personal data about other people, such as family members or employees, make sure you are entitled to do so and that they know we will use it as described in our Privacy Policy;

• if you are a sponsor or employer, meet your own sponsor duties; our advice does not replace them.

We are not responsible for loss caused by inaccurate or incomplete information you give us, by delays on your side, or by your decision not to follow our advice.

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5. No guarantee of outcome

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Decisions are made by the Home Office, endorsing bodies and other authorities. We cannot guarantee any outcome or processing time.

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6. Fees and payment

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• Our fees are confirmed to you in writing before the work starts.

• Government fees and other third-party costs are not part of our fees and are paid by you separately.

• We do not take payment in advance. We invoice after each consultation or, for larger matters, in stages as the work is done.

• Invoices are payable within 3 working days. If an invoice is not paid on time, we may pause further work until it is paid.

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7. Changing an appointment

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If you need to change or cancel an appointment, please tell us as early as possible.

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8. Your right to cancel (consumers)

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If you are a consumer and our contract is made at a distance (for example by email, messenger or through our website), you have the right to cancel it within 14 days without giving any reason. The cancellation period expires 14 days after the day the contract is concluded.

To exercise the right to cancel, you must inform us (Po Umu Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, pora@poumu.co.uk) of your decision to cancel this contract by a clear statement, for example a letter sent by post or an email. You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is enough to send your communication before the cancellation period has expired.

If you cancel this contract, we will reimburse all payments received from you without undue delay, and not later than 14 days after the day on which we are informed of your decision to cancel. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

If you requested us to begin the services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have told us of your cancellation, in comparison with the full coverage of the contract.

You lose the right to cancel once the service has been fully performed, if the service began at your express request and you acknowledged that you would lose your right to cancel once it was fully performed.

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Model cancellation form

To: Po Umu Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, pora@poumu.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

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9. Confidentiality

 

We keep your information confidential, except where you authorise us to disclose it or where the law or our regulator requires it. Our Privacy Policy explains how we use personal data.

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10. Our liability

 

We provide our services with reasonable care and skill.

• If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.

• If you are a business client, our total liability to you in connection with a service is limited to the fees paid for that service, and we are not liable for indirect or consequential loss or loss of profit.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law. This does not affect your statutory rights.

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11. Professional indemnity insurance

 

Our professional indemnity insurer is Hiscox Insurance Company Limited, 22 Bishopsgate, London EC2N 4BQ, United Kingdom. Territorial coverage: worldwide, excluding claims brought in the courts of the United States of America or Canada.

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12. Ending our services

 

You may end our services at any time by telling us in writing. You pay for the work done up to that point.

We may stop acting for you if an invoice is not paid, if you give us false or misleading information, if there is a conflict of interest, or if continuing would breach the law or our regulatory obligations.

In either case we will confirm this in writing and return any documents you have given us.

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13. Complaints

 

If you are unhappy with our service, please tell us at pora@poumu.co.uk. You can also complain to the Immigration Advice Authority at any time: www.gov.uk/find-an-immigration-adviser/complain-about-an-adviser.

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14. Law and jurisdiction

 

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, this does not take away any mandatory protection you have under the law of the country where you live.

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15. Changes to these terms

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We may update these terms. The version in force when you instruct us applies to that service.